Service Terms
Terms of Service
These Terms of Service explain the basic conditions for using the DUY TAN LIMOUSINE Da Nang Visa Run Service.
This page is for general service information and does not replace professional legal advice.
Service Overview
DUY TAN LIMOUSINE provides same-day visa run support from Da Nang to Lao Bao border and back, including private transfer, document pre-check, and practical border procedure guidance for foreign travelers.
Booking Requirements
Customers must provide accurate booking details before the trip, including contact information, pickup location, travel date, visa type, and any required document information for pre-check.
Customer Responsibilities
Customers are responsible for providing truthful information, carrying valid original documents, arriving on time for pickup, following border rules, and complying with immigration authority instructions.
Required Documents
Required documents may vary by nationality, visa status, and current immigration rules. Customers may be asked to provide or carry the following:
- Valid passport
- Current Vietnam visa or entry stamp
- Portrait photo or passport photo, if needed
- Vietnam eVisa or approval documents, if applicable
- Information required for Laos visa procedures
Deposit and Payment Policy
A deposit may be required to confirm the booking, vehicle arrangement, and visa-related preparation. Some visa processing or preparation portions may be non-refundable after work has started. Final payment details will be confirmed before departure.
Cancellation and Refund Policy
Cancellation and refund eligibility depends on timing, vehicle arrangement, visa preparation work, and third-party costs already incurred. Customers should contact us as early as possible if they need to change or cancel a booking.
Important Disclaimer
Visa run service does not guarantee successful re-entry into Vietnam. Final decisions are made by immigration authorities. We help customers prepare documents and provide practical guidance, but we cannot control or override official decisions.
Laos Visa and Border Process
Customers must legally enter Laos to complete the exit and re-entry process. Laos visa requirements and border procedures may vary and may change without notice. Our team can assist with guidance, but authority decisions remain final.
Travel Schedule Changes
Pickup time, return time, and total trip duration may change due to border processing, weather, traffic, vehicle conditions, customer delays, or decisions made by authorities. Estimated schedules are provided for planning only.
Limitation of Liability
DUY TAN LIMOUSINE is not responsible for refused entry, visa rejection, border delays, authority decisions, missing or inaccurate customer documents, or losses caused by information provided incorrectly by the customer.
Prohibited Use
Customers must not use our service for illegal activity, false documents, misleading information, or any action that violates Vietnam, Laos, or international laws. We may refuse service if we believe information is false or the request is unlawful.
Contact Information
For booking questions, service support, or terms-related inquiries, please contact DUY TAN LIMOUSINE.