Legal Information
Privacy Policy
This Privacy Policy explains how DUY TAN LIMOUSINE collects, uses, and protects information for the Da Nang Visa Run Service.
This page is for general service information and does not replace professional legal advice.
Information We Collect
We may collect information that customers voluntarily provide when asking about or booking our visa run service.
- Name
- Phone, WhatsApp, or Zalo number
- Email address, if provided
- Passport or visa information, if voluntarily submitted for document pre-check
- Pickup location and travel preferences
- Booking details, travel date, vehicle option, and service requests
How We Use Information
We use customer information only for practical service purposes related to inquiries, booking, preparation, and support.
- Respond to customer inquiries
- Process bookings and confirm trip details
- Pre-check documents before departure
- Arrange transportation and pickup support
- Provide visa run guidance and border support
- Contact customers about schedule changes or required preparation
Document Handling
Customers provide documents voluntarily when they request document pre-check or visa run preparation support. Documents are used only to prepare for the requested service. We do not sell personal information or customer documents.
Communication
We may communicate with customers by phone, WhatsApp, Zalo, or email, depending on the contact method provided. These channels may be used to confirm bookings, request missing information, and provide trip updates.
Data Protection
We use reasonable measures to protect customer information from unauthorized access, misuse, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services
When necessary for the service, information may be shared with relevant parties such as immigration authorities, payment or banking providers, transport support staff, and analytics tools if used on the website.
User Rights
Customers may request correction of inaccurate information or request deletion of personal information where possible. Some records may need to be kept for booking, accounting, legal, or service safety reasons.
Contact Information
For privacy questions or support requests, please contact DUY TAN LIMOUSINE.